Shipping & Returns

At Ginger Berry, we want you to receive your cuddly companions safely and quickly. Here’s everything you need to know about shipping and returns.

🚚 Shipping Information

Malaysia Delivery

Region · Delivery Time · Shipping Fee
West Malaysia · 5-7 working days · Calculated at checkout
East Malaysia · Minimum 14 working days · Calculated at checkout

Note: Orders are processed within 2-3 working days before shipping.

International Shipping

We offer international shipping to select countries. Delivery typically takes 3-14 working days depending on the destination.

For international shipping inquiries, please email us at hello@gingerberryshop.com or contact: +60 12-587 0002

Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. You can track your order at EasyParcel or through your account on our website.

📦 Return Policy

We have a 30-day return policy. If you’re not completely happy with your purchase, you can return it within 30 days of receiving your item.

Return Conditions

Item must be in the same condition you received it
Unworn, unused, with tags, and in original packaging
Include receipt or proof of purchase

Please note: Sale items and gift cards cannot be returned.

How to Return

Step 1: Email us at hello@gingerberryshop.com with the subject line: RETURN FORM [Order Number]

Include:

– Order Number

– Product name(s)

– Reason for return

Step 2: Wait for our email confirmation before mailing out your return.

Step 3: Return the item to:

Ginger Berry Enterprise (3663136-U)

02-10 Sri Relau Complex

Persiaran Bukit Jambu 1

11900 Bayan Lepas, Penang

Step 4: Provide us with your tracking number once you’ve mailed the item.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that bank processing times may vary.

❓ Questions?

If you have any questions about shipping or returns, please contact us:

📧 Email: hello@gingerberryshop.com

📞 Phone: +60 12-587 0002